According to KPMG's 2Q 2017 global insights pulse survey, organizations are making steady progress toward GBS maturity and driving benefits beyond cost savings.
KPMG global insights pulse surveys are a quarterly review of global business services (GBS), intelligent automation (IA), and related service delivery market trends. Input and individual observations from the “front lines” are gathered from KPMG’s global network of professionals in our Sourcing Advisory, Financial Management, Technology, and other practice areas, backed by KPMG research.
Our surveys over the past several year suggest that organizations are making steady progress toward increasing GBS maturity and driving benefits beyond just cost savings, supported by investments in RPA and data and analytics software and services. Organizations at the front end of the maturity curve are assessing their business models and data differently and looking for ways to collaborate across functional lines to increase efficiencies, cut costs, and improve the end-to-end customer experience.
Discover in the 2Q 2017 report: