Leveraging advanced analytics to drive customer connectivity during COVID-19 for power and utility companies

Before COVID-19 began to spread across the United States and governments and businesses instituted social distancing measures, utility revenue cycles had been quite stable for a number of years. The economy was strong, and unemployment was low.

Fast forward to mid-April when jobless claims reached a total of 22 million in just one month. As stay-at-home orders continue, the economy slows, and more businesses lay off or furlough employees, some estimates suggest the unemployment level in the second quarter could surpass even that of the Great Depression.

Please listen to this exclusive Global Energy Institute webcast, where speakers discussed the impacts of COVID-19 and what power and utilities companies need to consider to increase their resilience in the face of these tough economic times.