Insight

Are intelligent automation and blockchain poised to disrupt HHS?

This research report profiles where departments stand in their exploration of these technologies, practical use cases within HHS programs, and possible benefits and barriers government organizations may encounter during pilots and implementations.

To profile the current state of intelligent automation and blockchain exploration and adoption in state health and human services agencies, KPMG collaborated with the Governing Institute to conduct a national survey of 189 government executives and hold discussion sessions and interviews with HHS officials in various states.

The result is a snapshot of where departments stand in their exploration of these technologies, practical use cases within HHS programs, and possible benefits and barriers government organizations may encounter during pilots and implementations.

Are intelligent automation and blockchain poised to disrupt HHS?

Imagine when case workers in government health and human services (HHS) departments can spend more time engaging with citizens because sophisticated software applications, known as bots, busily work in the background to gather eligibility information and perform other routine tasks.

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