Insight

Enhancing client and case management in health and human services

The second paper in KPMG's health and human services integrated services delivery series.

States across the country are aggressively pursuing opportunities for program and service delivery integration to improve the delivery of health and human services programs and services.

The second paper in KPMG's health and human services integrated services delivery series focuses on integrated client and case management, highlighting the opportunities that states have to implement foundational business processes and technology enablers that achieve administrative efficiencies as well as support improved client outcomes.

Enhancing client and case management

The second paper in KPMG's health and human services integrated services delivery series focuses on integrated client and case management, highlighting the opportunities that states have to implement foundational business processes and technology enablers that achieve administrative efficiencies as well as support improved client outcomes.

Integrated Services Delivery: Finding the "Right Doors" for Your Clients

The first paper in KPMG's health and human services integrated services delivery series focuses on integrated channel management, highlighting the critical ways states can unlock the power of delivery channels to enhance client self-service, improve customer experiences, drive clients towards the “right door” that benefits them, and realign costs to worker-based activities that will improve client outcomes.

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