Insight

Move the Needle on Customer Experience

How intelligent automation can enhance interactions with government.

Kirke Everson

Kirke Everson

Principal, Federal Advisory, KPMG US

+1 703-286-8106

Quimby Kaizer

Quimby Kaizer

Principal, Federal Advisory, KPMG US

+1 703-286-6666

Prominent on government's to-do list is markedly improving the customer experience as government continues to lag behind the private sector.

Intelligent automation is a critically important suite of tools that can enable agencies to provide better and faster services through the various customer interaction channels.

This article, reprinted with permission from the Association of Government Accountants, examines the six pillars of the customer experience and how intelligent automation can help.