Insight

Navigate a human-centric digital journey

Uncover what digital transformation means, where to start, and practical methods to guide and accelerate your digital journey

Robert M. Dwyer

Robert M. Dwyer

Principal, Advisory, FED Digital Lighthouse, KPMG US

+1 703-286-8590

Peter Zalkind

Peter Zalkind

Principal, Advisory, Health & Government Solutions, KPMG US

+1 916-554-1139

We live in a digital age. An age when technology empowers government capabilities and defines success. We call this digital transformation, and it’s more than just technology. Digital transformation first affects people, including the necessity to understand how employees, citizens, and other constituents need to interact with government organizations. Next digital transformation shapes processes, and guides organizations in rethinking the way agencies meet people’s needs and preferences. Finally, agencies implement technology to enable digital capabilities, which meet their mission.

The challenge is knowing where to begin in this digital transformation journey.

These articles present what digital transformation means from the perspectives of critical government roles including CIOs, program managers, procurement officers, and citizens. We offer practical methods to focus on the mission first. These approaches can help ensure transformation considers the human perspective, makes use of cloud, automation, and AI in effective and ethical ways, and delivers value faster across all departments. Let us help your government organization navigate the digital transformation journey.