When benefit systems fail to meet citizen demand and expectations, trust in government is quickly questioned and undermined. Years of goodwill and exemplary service to citizens can be erased overnight when core systems underperforms. As labor and workforce development agencies look to modernize and evolve their delivery models, it is imperative that employees and the citizens they serve are at the center of all design decisions.
We work with you to enable and accelerate your unemployment insurance (UI) modernization journey, leveraging over 10 years of experience transforming UI and other complex system environments in more than 26 states. We bring the skill sets, tools, and qualified resources to quickly adapt to and support your agency’s UI transformation initiatives. Our professionals help clients navigate both the expected and unexpected obstacles that frequently exist in these experiences and we bring proprietary tools that are enriched by each implementation to accelerate the realization of improved outcomes for citizens served.
A 360-degree perspective, with results that matter
KPMG realizes that all too often, large transformation projects struggle and fail in the public sector, for a variety of reasons and constraints. We bring a broad lens, a body of work, battle scars and all to each of our engagements – with one goal in mind: do what it takes to enable our client’s success and achieve their desired outcomes for citizens served. At KPMG, we focus on improving your connection with citizens and staff, embraces technology to accelerate speed to value, and preserves citizen trust throughout the journey. We are your partner on both good days and bad; and we will relentlessly focus on your mission to provide improved services to your citizens and communities.
UI transformation
Guiding people-focused UI transformation
- Business process reeingeering
- Rapid assessment, benchmarking, and streamlining of UI processes
- Transformation planning
- Customer experience (CX)
- Quality control and assurance
- Program management and outcomes improvement
- Audit readiness and compliance
- Organization change management and training
- Independent verification and validation (IV&V)
Program integrity
Enhancing return on investment in combating UI fraud
- Assessment of fraud and program integrity processes
- Fraud, anomaly, and non-compliance investigation
- Use of National Association of State Workforce Agencies (NASWA) Integrity Data Hub to cross validate UI claims and development of dashboards to display results
- Development of machine learning models to identify risk factors and predict fraud
- Claims linkage analysis
Equity
Building an equity-centered UI system to shape an inclusive workforce
- Assistance implementing policies an programs that help ensure equitable access to UI programs
- Policy analysis
- Equality compliance management
- Identification of labor market issues that are affecting equitable employment
- Development of inclusive workforce development strategy
Data-driven decisions
Translating data into valuable insight
- Conversion of data into labor market information intelligence to inform decision making
- Identification of gaps needed for available job openings using data on the skills and credentials of the UI claimant pool
- Forecasts, budgets, and modeling
- Intake optimization
- Claims analytics and processing leveraging advance machine learning techniques
- Data-driven case assignment
- Workload management
