Behind the scenes in healthcare: Cost transformation today lays the groundwork for innovation tomorrow
Behind the scenes in healthcare: Cost transformation today lays the groundwork for innovation tomorrow
Insight

Behind the scenes in healthcare

Cost transformation today lays the groundwork for innovation tomorrow.

In the face of widespread disruption, healthcare organizations are focused on long-term transformation. In the meantime, however, expenses continue to outpace revenue growth. There is, therefore, a need to walk a fine line between innovating for the future and meeting current market demand for access, value and consumer-grade care delivery.

This paper provides an overview of the critical components of a successful operating model transformation that organizations can pursue today -- from support services in the back office, to clinical functions in the front office, to consumer-facing dynamics. We seek to illuminate how healthcare organizations can:

  • Streamline back-office administrative tasks by leveraging and scaling existing systems to support quality care delivery, while cutting waste wherever possible.
  • Redesign clinical care delivery to ensure that patients get the right care at the right time in the right setting.
  • Evolve toward a more customer-focused delivery approach by acknowledging the changing nature of how consumers want to procure healthcare.

To remain relevant in the long term, traditional healthcare organizations will need to adapt to a new normal that is yet to be defined. However, by tackling more practical organizational inefficiencies today, they can ensure that there will be a future to look forward to.

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