Behind the scenes in healthcare

In the face of widespread disruption, healthcare organizations are focused on long-term transformation. In the meantime, however, expenses continue to outpace revenue growth. There is, therefore, a need to walk a fine line between innovating for the future and meeting current market demand for access, value and consumer-grade care delivery.

This paper provides an overview of the critical components of a successful operating model transformation that organizations can pursue today -- from support services in the back office, to clinical functions in the front office, to consumer-facing dynamics. We seek to illuminate how healthcare organizations can:

• Streamline back-office administrative tasks by leveraging and scaling existing systems to support quality care delivery, while cutting waste wherever possible.
• Redesign clinical care delivery to ensure that patients get the right care at the right time in the right setting.
• Evolve toward a more customer-focused delivery approach by acknowledging the changing nature of how consumers want to procure healthcare.

To remain relevant in the long term, traditional healthcare organizations will need to adapt to a new normal that is yet to be defined. However, by tackling more practical organizational inefficiencies today, they can ensure that there will be a future to look forward to.