Successful healthcare organizations are instituting continuous improvement programs so that patients receive the safety, high quality care, improved outcomes and positive experiences they expect. Building such a culture is not a quick fix, but a long-term commitment requiring gradual cultural change throughout an organization. This paper from KPMG Global (click here) – Building a Culture of Excellence in Healthcare -- summarizes key findings and case studies from in-depth interviews with 20 senior health system leaders from across North America, Europe, the Middle East, Asia, and Australia. Select recommendations include:
Organizations that adopt a mindset that is self-analytical and self-critical will find that frontline staff are empowered to identify and solve systems- and process-level problems that impact the quality of patient care.