Building a culture of excellence in healthcare
Successful healthcare organizations are instituting continuous improvement programs so that patients receive the safety, high quality care, improved outcomes and positive experiences they expect. Building such a culture is not a quick fix, but a long-term commitment requiring gradual cultural change throughout an organization. This paper from KPMG Global (click here) – Building a Culture of Excellence in Healthcare -- summarizes key findings and case studies from in-depth interviews with 20 senior health system leaders from across North America, Europe, the Middle East, Asia, and Australia. Select recommendations include:
Organizations that adopt a mindset that is self-analytical and self-critical will find that frontline staff are empowered to identify and solve systems- and process-level problems that impact the quality of patient care.