Convenience: The new consumer healthcare imperative
Convenience: The new consumer healthcare imperative
Insight

Convenience: The new consumer healthcare imperative

Patients have more choice than ever about where and when they seek care.

Patients have more choice than ever about where and when they seek care. Providers must, therefore, address two central aspects of the patient experience: convenient access and simplified billing. 

  • Convenient access to care is no longer just nice to have, it’s expected.  The challenges of appointment scheduling are not only frustrating and discouraging, they represent real barriers to the care patients need to manage their health.
  • Helping patients manage their pocketbooks is equally critical.  The need for more streamlined, stress-free financial experiences is driven by the consumer experience pitfalls of surprising, inaccurate, burdensome, and unfriendly billing practices.

Our latest thought leadership piece expands upon our “2030” series from this past year by offering healthcare organizations guidance on maturing their patient access and financial experience capabilities for the benefit of both patient health, and their own profitable, organic growth.  The piece provides a comprehensive view of how best to deliver on capacity management, intuitive appointment scheduling, intelligent consumer interactions, visit efficiency, on-demand care channels, care coordination & managed referrals, consumer financial experience, and revenue operations.  By optimizing these functions, as well as how they overlap and interact, successful organizations will earn their place as preferred providers to loyal patients, and better define their prospects for growth.

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KPMG Healthcare & Life Sciences Institute

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