Reducing costs and increasing productivity in the revenue cycle is a constant effort for healthcare organizations. Traditionally, many have turned to offshoring or outsourcing of targeted revenue cycle functions with mixed success. In many cases, the return on investment for these efforts doesn’t live up to the promise – either because outcomes are suboptimal or because the efforts to manage third-party vendors outweigh the benefits. Alternatively, forward-reaching health systems are using connected robotic process automation (RPA) to make significant and sustainable revenue cycle process improvements, e.g:
To this end, KPMG has partnered with Blue Prism to offer clients connected RPA technologies that use automated digital workers to replicate large volumes of manual processing work traditionally performed by humans. Client work has shown that this solution – coupled with a strategic roadmap – can help healthcare organizations increase revenue cycle productivity, reduce the cost to collect, and address the quality control gap in ways that offshoring never could.
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