Elevate the Provider Experience: Strategies for Health Plans
Unlocking value through enhanced payer-provider collaboration
Even as the healthcare industry shifts towards value-based care and payer-provider partnership models, there is continued misalignment between payer and provider incentives and goals. While members are often the focus of customer-centricity, payers must also effectively improve provider experiences, ultimately benefiting members through affordability and care quality.
Payers can do this by addressing the most common provider pain points that exist across the payer operations value chain:
Through the following selective strategies, payers can collaborate with providers to improve experience and payer-provider relationships:
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Through these strategies, not only will payer employee and provider experience improve, but also payers may achieve a potential 3x–5x return on investment in administrative savings alone by applying the underlying capabilities across the organization and adopting these strategies. Payers who simplify collaborative interactions and foster trusted partnerships with providers will advance paired efforts to deliver better care to members and reduce costs.
Authors: Saurabh Goyal, Alex Fialkow, Analeeza Leggett, Anna Mazzuckelli, Nadia Syed
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To learn more, please read our recent whitepaper on Elevate the Provider Experience
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