Reimagining the Patient Experience

Webcast Overview:

Patients are rapidly changing the healthcare market with expectations around the customer experience, accessibility, timeliness of care, efficiency and transparency. Healthcare organizations that can offer high quality care, improved access, transparency of information, and support to patients where and when they need it, will be best positioned for success now and in the future.

While providing improved patient access and a better experience will drive visit volume, the benefits extend well beyond that for healthcare organizations. These benefits include:

  • Improved care coordination and population health management
  • Increased capacity for risk-bearing contracts
  • Improved patient and physician satisfaction
  • Increased market share

Montefiore Health System has embarked on the transformation journey to reimagine the patient experience, and is already starting to reap the benefits.


Michael Beaty

Michael Beaty

Principal, Health & Government Solutions, KPMG LLP

Alexander White

Alexander White

Principal, Strategy, Healthcare, KPMG US

  • KPMG Healthcare & Life Sciences Institute